Office 365 from GoDaddy

Thank you for choosing Office 365 powered by GoDaddy. We are always looking to improve our offerings, so please provide feedback on your purchase, setup and daily usage experiences.

How can we improve your experience with Office 365?

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  1. Need help

    I am unable to receive emails to my office 365 outlook.

    See error message below:

    Delivery to the following recipient failed permanently:

    info@kandsslu.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain kandsslu.com by aspmx.l.google.com. [2607:f8b0:4003:c17::1b].

    The error that the other server returned was:
    550-5.1.1 The email account that you tried to reach does not exist. Please try
    550-5.1.1 double-checking the recipient's email address for typos or
    550-5.1.1 unnecessary spaces. Learn more at
    550 5.1.1 https://support.google.com/mail/answer/6596 a32si12099373otc.218 - gsmtp

    2 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • View the email inbox sizes like in Workspace

      We should be able to see how many gigs we used like in the Workspace Dashboard. We could see who was a 25 gigs or 18 gigs so we know ty had too many emails when they have issues.

      4 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 9 votes
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          1 comment  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
          Under Review  ·  Spencer Hunter responded

          Thanks for starting the conversation.

          We have received feedback to offer HIPAA compliant email services and mail encryption functionality. What type of security enhancements are you looking for?

          Spencer
          GoDaddy

        • Provide online customer support/discussion

          I Iive in the UAE and don't always want to make a call to support. Online chat would be a good addition to the customer experience.

          28 votes
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            Under Review  ·  0 comments  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
          • Make The "Add User" Page More Mobile Friendly

            Add user page is not mobile friendly, cannot vie the page except sideways

            1 vote
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              Under Review  ·  0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
            • Put .com first as the email choices

              Trying to set up my email for my company to use on a business card and mistakenly set up .co rather than .com....the more usual one. Don't know how to change and you don't seem to allow me to set up.

              2 votes
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                Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
              • Code Settings to set up at WIX.com

                Would you please have a place where I can retrieve the settings needed for the 365 email to set it up when I do a website at WIX. I constantly have to call and have the setting codes emailed to my clients from GoDaddy and then have them forward to me to get their GoDaddy email to work with their WIX website. I typically have them register their domains and get their email at GoDaddy, but I prefer WIX's website builder.

                1 vote
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                  Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                • Allowed Symbols

                  List the allowed symbols beside the bullet that says "at least one symbol"

                  1 vote
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                    Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                  • 11 votes
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                      0 comments  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
                      Under Review  ·  David Denby responded

                      Bobby, thanks for the suggestion.

                      We’ve added this to our backlog and we will update this forum as soon as we have any additional information.

                    • Ability to Email Set Mail Destination Settings

                      It'll be great to place a link next to the Print option within the Set Mail Destination screen that emails a customer their Office 365 DNS Settings.

                      1 vote
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                        Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fix, or better handling of sync errors (OneDrive for Business)

                        Currently when the OneDrive for Business local app has issues with sync related things it does not handle those issues very well. Or in a meaningful easy to resolve manner
                        I have had 4 issues with syncing items. Most of which either give no clear solution or the solution is cumbersome.
                        Note: I currently am using OneDrive as source control and project storage for mostly code and images. Below is a bulleted list of items I am struggling with. I can provide screenshots of all the below listed items if necessary

                        1. Character length on file names is 256 character.…

                        7 votes
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                          Under Review  ·  0 comments  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to Change Registrar

                          at: https://productivity.godaddy.com/#/externaldomain/648342

                          I have faced an error about unverified, however to get instructions about how to fix that at DNS level, the page asked for the current domain registrar, I chose Hover.

                          I was unable to change the registrar afterwards, it was fixed to Hover.

                          There should be a way to change it, to address mistaken choice.

                          1 vote
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                            Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                          • Changes in the "updated view" of workspace webmail

                            In the updated view, you lost a few features I liked. (1) Please bring back a "check email" button to refresh the email list (2) Please incorporate the system remembering where I/We typically file emails from that particular sender and have the suggestion highlighted. I LOVE this feature from the classic view and would really like to have this in the updated view. (3) that being said, it would be nice if the drop down menu had a the most recent or most frequently used folders on top also...

                            8 votes
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                              Under Review  ·  0 comments  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow Admins to Reset Password Without Having to Login to GoDaddy

                              Improve Reset Password in Office365. The reset password process is clunky. When Admin selects Reset Password, system asks for Password even though Admin is already logged in. System then repeatedly refuses to accept password. Allow admin to reset password without logging in again or fix the password feature.

                              49 votes
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                                0 comments  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
                              • Customizable Image for Login Page

                                Can the Office 365 Login Portal page be modified (to show non-GoDaddy artwork)?

                                I'm interested in using the Office 365 login portal on my public website; however, I'd like to change the portal to not show a large kids sneaker (GoDaddy wallpaper). Is this possible to create a custom page with the same log in functionality?

                                230 votes
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                                  4 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                                  Under Review  ·  David Denby responded

                                  Thanks for the suggestion.

                                  This is currently in our backlog, but in the meantime, any additional votes or comments will help us move it up the list. :)

                                • Recognise £ as a Symbol Character When Creating a Password

                                  When creating a new user (email address) you have to enter a password.

                                  The rules say atleast 1 symbol character must be used, however if you use a £ it is not recognised as a symbol. If only certain symbol characters are allowed you should list exactly what those characters are to save the user from guessing.

                                  2 votes
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                                    Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add Ability to Manage All Domains on 365 Organizations

                                    Ability to add all domains purchased through godaddy as 365 addresses

                                    Instead of having to purchase multiple email packages, why not make it so you can add users from all or a restricted number (say 5) of the domains purchased through go daddy. 1-2-1 allows users to set up as many email addresses as required through domains purchased through them. I can justify paying the fee if it allows me to control emails for all my domains, but £40 per year for each domain? That is very expensive.

                                    32 votes
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                                      0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                                      Under Review  ·  David Denby responded

                                      Steve, thanks for reaching out.

                                      From the situation you described, we would recommend either creating aliases for the additional addresses you want to create for particular mailbox, on the alternate domain names. Alternatively, you could create distribution groups for the alternate addresses if you wanted to be able to both send and receive as the additional addresses. 

                                      As you mentioned, unfortunately, at this time there is no easy way to add domain names to your organization to do this, beyond creating a new mailbox on the additional domain you would like added to your organization. I have mentioned the change to our product development team and we will update this forum as soon as we have any additional information.

                                      If you would like assistance adding or editing aliases or distribution groups, contact our 24/7 support team and they will gladly help you out.

                                    • Office 365 Domain Management Panel Needs a 'Delete Domain' or 'Change Domain' feature

                                      I am trying to detach a domain from my Office 365 account to use it with an enterprise grade Office 365 account not offered through GoDaddy. Unfortunately, the only option to release this domain is to delete the account on the GoDaddy panel. Being able to explicitly control the domain attached to user names (post creation) would be most helpful.

                                      For reference, in the direct Office 365 plans the account can be changed back to the original email, e.g. username@EXAMPLE123456.onmicorsoft.com, to directly un-lock this domain for other accounts use.

                                      Here is the error received when trying to add a…

                                      83 votes
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                                        1 comment  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
                                        Under Review  ·  David Denby responded

                                        Andrew, thanks for reaching out.

                                        I have mentioned this to my product development team and we are working on designing a domains management system. But for the meantime, if you contact our 24/7 support team, they can help you remove your domain more easily.

                                      • Auto Verify DNS for Domain by Proxy That is Registered With GoDaddy

                                        I have Domain by Proxy registered with GoDaddy. When I am trying to setup email, it is saying that this is an external domain. It will be ideal, if you can auto detect the domain you are hosting/managing and associate it with out the user having to manually do so.

                                        4 votes
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                                          0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
                                          Planned  ·  David Denby responded

                                          Manesh, thanks for the suggestion.

                                          I have mentioned this change to our product development team and we have added it to our backlog.

                                        • Profile Sync

                                          Office365 profile pic should sync with Lync. I had to dig to find where i needed to go to add a photo.

                                          4 votes
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                                            Under Review  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
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