Office 365 from GoDaddy

Thank you for choosing Office 365 powered by GoDaddy. We are always looking to improve our offerings, so please provide feedback on your purchase, setup and daily usage experiences.

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  1. Quicker access to email

    I purchased a domain and email, it has been more than 48 hours and I am still waiting for access. I contacted the help desk immediately after purchase and was told to wait 48. Now I was told that something was missing in the initial purchase and to wait another 48.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Let me actually CREATE the email instead of giving me the run-around BS I'm currently getting.

    Not so much an idea as a complaint - the system keeps telling me that it can't finish setting up because it doesn't have my country, city, state and zip, over and over and over.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Kevin – apologies for the confusion on this. The reason why you were unable to setup your Office 365 email account was that your first and last name along with the address was missing on your account. You needed to update this first before you could set up your account. I updated those fields and you should be able to proceed. Please call us if you have any questions with this.

    Thanks,
    Manu
    GoDaddy Support

  3. i'm waiting

    i'm waiting

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. I am having difficulty setting up my new email account.

    I keep getting an rror message and cannot find the solution under the help topics.

    1 vote
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    Completed  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  5. Office 365 Auto-Renew

    I only tried the Office 365 and I believe it is not part of my original purchase however when I checked my products it was set to auto-renew. I can't turn-off the auto-renew. I hope you can set the auto-renew of each product to OFF even for people who are just trying out the product during it's free period.

    1 vote
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    Completed  ·  0 comments  ·  Purchase Experience  ·  Flag idea as inappropriate…  ·  Admin →
  6. BAD EXPERIENCE!

    I CANNOT SIGN IT!!

    It says, This account is unavailable, please call support.

    I just bought this yesterday and I can't start to use my email address because I can't login.

    1 vote
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    Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. I cannot login to my email address with Office 365 since 18 Aug 2016, Why?

    I bought the domain name from GoDaddy direct on 8 or 9 Aug, then you allowed me to use Office 365 for 1 month free trial. I started it smoothly and send a lot of emails to my customers. But on 18 Aug 2016, I cannot open my email account. There is no email icon in my Office 365 after I log in. I only have Security, Store & Admin. I am very sad and depressed. Are you telling me to quit and go sign up with Gmail. GoDaddy, I think you are the person who should solve my current…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Cheri,
    Your Office 365 account was locked out due to an issue with Microsoft’s systems. We are working with Microsoft to resolve these issues as many other customers have been impacted by this issue. We were able to re-open your email account so you should be able to access your email again. Please let us know if you are still unable to access your email.

    Thanks,
    GoDaddy Support

  8. Being able to receive email would be a great boost for my buisness

    Absolute nightmare, followed all instructions given to me by go daddy, i can send e-mail but can't receive it...

    and you want me to pay $20 for someone to help me on a live chat? mental!

    1 vote
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    0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bug -Creating Password

    Getting started with the email is bugged. I'm trying to get started with Office Suite and in the password areal the 'ticks' (8-16 password etc) don't seem to be responding.

    Plus my domain is is gray and i can't choose it. So i can't create new email accounts!

    1 vote
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    Completed  ·  1 comment  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
  10. Account Should Not Prompt to Setup Email if Domain isn't Fully Setup Yet.

    When I purchased a domain plus email plus website package I was immediately prompted to set up email. When I attempted this, it said the domain name was not yet ready. The system shouldn't prompt customers to do what can't be done yet.

    39 votes
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    Completed  ·  1 comment  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please Add Example to Windows Phone Article

    I have a Nokia 635 Windows phone - the first with Windows 8.1. These directions don't make sense with what I am seeing. Showing an example will show the user name and E-mail and make everything clearer.

    16 votes
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    Completed  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change the Message "Your Password is Not Secure Enough"

    I entered my password several times and although it met all of your criteria, apparently it did not meet one of them. My password exceeded the allotted 16 characters. However, the message "Your Password is Not Secure Enough" did not really help me understand what it was that I was missing.

    27 votes
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    Completed  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make Changing Email Plans Easier

    i dont want that email, how do i change it?

    45 votes
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    Completed  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  14. How Do I Setup Office 365 in Thunderbird

    I don't have Apple Mail or Outlook

    I do have Office 2010.

    1 vote
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    Completed  ·  0 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make Office 365 Setup Easier

    Having just setup Office 365 on my Godaddy account I have a few suggestions.
    1) Pre-sales support assured me that I could setup multiple domain accounts in Office 365. This is not the case. All aliases must be from the same domain. You can probably still setup forwarders outside of 365 to get the email in the account but it is not supported directly.
    2) The DNS setup is very specific and must be setup exactly as specified, except... since the setup takes 20-30 hrs customers with existing email accounts should keep a secondary (or primary) MX record to route…

    90 votes
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    Completed  ·  2 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  16. Support Blackberry Devices

    I have a BBY Z10 and you dont seem to support it. Include BBY Z10 in the options.

    2 votes
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    Completed  ·  0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to Provision Mailbox

    Tell us what the error is for. It would be helpful if I knew what field is a problem.

    23 votes
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    Completed  ·  6 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
  18. Account Deletion Takes Too Long

    Make account deletion take less than 24 hours . I made a mistake setting up my account and tried deleting it. It has now been deleting it for over 24 hours. I will not be purchasing any addition products if they are of this low standard.

    32 votes
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    Completed  ·  0 comments  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
  19. Password Security Should Allow Special Characters

    I have 6 businesses with 30+ users all using passwords that have the @ symbol in them. Asking us all to change how we do business is unacceptable. Working directly with Microsoft and Godaddy's own Hosted Exchange we have no such limitation. Please let me know how to remove the password restriction.

    20 votes
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    Completed  ·  1 comment  ·  Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
  20. Account Setup Takes Too Long

    I'm OK with things taking a while... as long as a while is less than an hour.

    168 votes
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    2 comments  ·  Setup Experience  ·  Flag idea as inappropriate…  ·  Admin →
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