We're noticing that the Pro Member points rarely get added whenever a purchase has been made ,on behalf of the client, from within the Pro Dashboard (our balance is probably 3k to 4k short). Is there maybe a way for you guys to better track purchases made thru the Pro Dashboard?9 votes
I need a fast and efficient customer service which I can reach on a single phone call or email. I have been waiting for about 1 hour on the line with no luck. I wouldn't mind paying more for a much better customer service...5 votes
My suggestion is develop a mobile application for Go Daddy pro in all platforms2 votes
Submitting a Pro support ticket gets an automated "we'll respond within 72 hours" message ?!? Really? This is "Pro" and you quote three days to respond? I'm better off holding on the phone for three hours than waiting three days.
I know that's a "canned" response, and maybe considering "worst-case" response time, but it sure doesn't give a "Pro" message.8 votes
Agreed. We’re working on a bunch of changes with support and with Hosting and Pro support specifically. This quarter you’ll see the beginning of the full support system relaunch so you can submit a ticket and then (in response to your other suggestion) you’ll be able to log in and see your existing tickets.
I have sent your autoresponder specific feedback up the the leaders of this program and we’ll see what we can do to get it address.
The business logo that displays in the profile page is not sized correctly. This needs to be fixed. I've tried to size it myself to make it fit but it'll just repeat the image and throws it off.2 votes
Simple way to product WP staging with simple password without moving the protection to production will be cool.1 vote
I was wondering if we are a reseller is there anyway we can take advantage of this amazin new dashboard using the same discounts/rates from our resellers account.1 vote
Would it be possible to add the use of Customer Number to add a new client to a godaddy pro account. Since I have multiple accounts with the same email address.25 votes
Good idea! I’ll share this with the rest of the team and see if there’s anything we can do.
The email sent to clients is different from what it says when you request for it to be sent. The request on the Pro portal side says it will come from ACME Company, but then the email goes to the client as Mr. Boss Hog is requesting access. Very confusing to the the client, seems like company name would be best or the ability to modifiy any all of the criteria, from name, and email copy.2 votes
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