Pro Ticket response
Submitting a Pro support ticket gets an automated "we'll respond within 72 hours" message ?!? Really? This is "Pro" and you quote three days to respond? I'm better off holding on the phone for three hours than waiting three days.
I know that's a "canned" response, and maybe considering "worst-case" response time, but it sure doesn't give a "Pro" message.
Agreed. We’re working on a bunch of changes with support and with Hosting and Pro support specifically. This quarter you’ll see the beginning of the full support system relaunch so you can submit a ticket and then (in response to your other suggestion) you’ll be able to log in and see your existing tickets.
I have sent your autoresponder specific feedback up the the leaders of this program and we’ll see what we can do to get it address.