Possible need for rewording on confirmation message?
So I'm adding lots of clients to the Pro dashboard, it's working just fine. But I keep meaning to ask about this... at the point where I have received the email from the client and clicked "accept access" then when it gets to my account, the message is:
You are about to give access to your account (Lisa Stambaugh — 7xxxxxxxxx) If this is not your account...
(I took out my account number).
I suppose that technically, saying "you are about to give access to your account" is correct, in that the access is being added to my account (that is, access to the other person's account is being added).
But I think that it sounds confusing. The first couple of times I saw it, I kept thinking it meant that I was giving access to my account to someone else. But it really means that I'm enabling access to the other person's account via my account.
I'm wondering if it's possible to make the message more explicit, relating to the other person's account. For instance:
You are about to add access to [other account name] to your account (Lisa Stambaugh — 7xxxxxxxxx) If this is not your account...
I know this is a tiny detail, but if it's confusing to me, it might be confusing to someone else.
Lisa
shared this idea
Hi Lisa – thanks for the feedback. can you help me understand your workflow here? are you requesting access to your client’s account via GoDaddy Pro and then using your client’s Username and Password to accept the request?
Thanks!
Ian
2 comments
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Poole Comm
commented
I was just given access to a client's account and the prompt Lisa is describing was very misleading to me as well. I had to search around to make sure I was getting access to the client's account rather than the other way around. The message that Lisa has suggested using instead is much clearer.
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Lisa
commented
I am actually logging into client accounts and giving myself access. So rather than asking them to log in and click on things, I'm sending them an email telling them I'm doing it for them. So they get the confirmation as an FYI but don't need to take action. So, here's what I do:
1. Send the client an email (below)
2. Log into client account
3. Go through the link that says "give access to Lisa"
4. I get an email, and click on the link (which gives the message in my original post)
5. I get a confirmation email saying access was added.
6. Client gets a confirmation emailHere's the email I've been sending people as I add them:
=================
Hi [name],
I'm setting up a new GoDaddy product which is a management dashboard for web designers like me who have multiple clients at GoDaddy. It lets me access all of their accounts from just my login (instead of what I do now, which is log into each client's account separately whenever I need to get info).
The dashboard has additional cool features such as site monitoring, so I can set it up to notify me by email whenever a client's site is down. It also lets me see real-time server performance on each site.
There are 2 ways to set up the connection from the client account to mine. One is for the client to enter my name/email to give me access. Another is for me to request it from the client (via my own GoDaddy account), but then you still have to log in and acknowledge it.
Since I can already log into client accounts, I can click the links and give myself the access. So you don't have to do anything — but I wanted to mention that you will get a confirmation email once it goes through. I didn't want you to be surprised when you get that email!
Thanks!
--lisa