GoDaddy Pro

Welcome to our idea center for our Beta. We’re going to be rolling out and iterating on a few new products and we want to hear your feedback!

How can we improve GoDaddy Pro?

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  1. Bug with the Learn More of the product plans

    We can't click on 'Learn More' on the product plans.

    1 vote
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    0 comments  ·  Other Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
  2. Failure or success of your settings update

    The confirmation for the save settings shows up at the top of the page. If i'm scrolled down I cannot see the result of my clicking the save button. This information about the result of my update should show next to the action button.

    2 votes
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    0 comments  ·  Other Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
  3. Payment Management

    The brief synopsis of the Pro features mentioned being able to bill clients using payment methods setup on either my account or on my clients account, or just being able to send the shopping cart to them directly to purchase.

    Well, I can't seem to find out how to do anything except pay for the cart contents using the clients' payment method. But lets assume this works for a moment and I do in fact see my configured payment methods in addition to my client's.

    Here's the problem: the payment method I can see only lists the card type -…

    5 votes
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    0 comments  ·  Managing Clients  ·  Flag idea as inappropriate…  ·  Admin →

    Hi David. Thanks for the feedback. Definitely hear your feedback about wanting to see which payment method you are using (or even add or select a different). Our team is actively looking at improving this experience.

    Ian

  4. Keep "Assign products" link and other issues.

    After sending a shopping cart to a client I have ran into issues. The client doesn't want to set up a GoDaddy account and wanted me to buy and manage all parts of the process. However once the cart has been sent to a client the "Assign products you've bought for your client" link is removed. All you can do under the client profile is "RE-SEND ACCESS REQUEST". The client can't "DECLINE" the cart and I can't "CANCEL" the request. After some time in a live chat I was told the only way around this is to get the client…

    6 votes
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    0 comments  ·  Accessing Client Accounts  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there. Thanks for the feedback. This is something we’ve heard from a few users now and we plan on fixing it in the coming weeks. Will keep you posted.

  5. Re-do the Manage button

    The manage button for a client goes right to the WP dashboard, but if you have a staging site, that is very inconvenient!

    2 votes
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    0 comments  ·  Managing Clients  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    0 comments  ·  Monitoring Websites  ·  Flag idea as inappropriate…  ·  Admin →
  7. Collaborate with Other Developers

    Add the ability to add multiple developers to a Pro account but only allow access to specific clients. It makes collaboration much easier.

    2 votes
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    0 comments  ·  Managing Clients  ·  Flag idea as inappropriate…  ·  Admin →
  8. Notification list of soon-expiring products

    Similar to the page that shows monitoring details per site (uptime, response time, etc.), I'd love to have a page showing me clients who have products expiring in the next xx months (whatever number would be reasonable for xx).

    One of the most common reasons I see for sites to be down is that someone did not pay their hosting or domain registration bills. If I could see a list tipping me off to items that will soon expire for clients (without having to log into their account), I could send them a reminder.

    A fabulous enhancement would also be…

    7 votes
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    1 comment  ·  Managing Clients  ·  Flag idea as inappropriate…  ·  Admin →
  9. Godaddy Pro Resellers Idea

    I think with GoDaddy Pro we should expand on the idea of reselling. It would be a win win as godaddy would get more business and small starting designers could get the little extra that they need to get started.

    7 votes
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    0 comments  ·  Program Benefits  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pro Registration

    This page needs a logout button. I came here with a customers account in a session cookie and it wants me to register.

    1 vote
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    0 comments  ·  Other Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
  11. Monitoring & Mobile App

    Monitoring tab seem to be flaky.

    Would also be nice if you had a GoDaddy Pro mobile app

    3 votes
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    0 comments  ·  Monitoring Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback! What would you like to see in a mobile app? Site monitoring alerts? Client management?

    Also, the issue you encountered this weekend should be resolved. Please let us know if the monitoring tab is still giving you trouble,

    Ian

  12. Possible need for rewording on confirmation message?

    So I'm adding lots of clients to the Pro dashboard, it's working just fine. But I keep meaning to ask about this... at the point where I have received the email from the client and clicked "accept access" then when it gets to my account, the message is:

    You are about to give access to your account (Lisa Stambaugh — 7xxxxxxxxx) If this is not your account...

    (I took out my account number).

    I suppose that technically, saying "you are about to give access to your account" is correct, in that the access is being added to my account (that…

    5 votes
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    2 comments  ·  Other Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Lisa – thanks for the feedback. can you help me understand your workflow here? are you requesting access to your client’s account via GoDaddy Pro and then using your client’s Username and Password to accept the request?

    Thanks!

    Ian

  13. Editing Client Names

    We updated the names of some clients, but it doesn't seem to carry through from screen to screen. Occasionally the old name appears instead. You may want to ensure consistency in the name of a client in the dashboard.

    4 votes
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    0 comments  ·  Accessing Client Accounts  ·  Flag idea as inappropriate…  ·  Admin →
  14. email contact list

    Do you have a function that saves all email contacts to a spreadsheet from orders and feedback?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    hi there! thanks for the feedback. are you able to elaborate on what you’re trying to do? are you trying to save your contacts in godaddy pro to an excel spreadsheet? thanks!

  15. great ideal but wouldn't pay for it

    I think the design and the ideal is great but there's a lack of features I wouldn't pay for this monthly if it was more then $2.

    7 votes
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    1 comment  ·  Other Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
  16. It would be nice to be able to delete a client, in addition to archiving.

    I mistakenly enter the client twice, and when I tried to delete one of them, I found out that there was not an option to do that.

    16 votes
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    1 comment  ·  Managing Clients  ·  Flag idea as inappropriate…  ·  Admin →
  17. fonts and colors

    I would like to be able to use any font for my store or site and not just a choice of a few. Also color manipulation would be cool for backgrounds, like patterns or fades.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Pro Ticket response

    Submitting a Pro support ticket gets an automated "we'll respond within 72 hours" message ?!? Really? This is "Pro" and you quote three days to respond? I'm better off holding on the phone for three hours than waiting three days.

    I know that's a "canned" response, and maybe considering "worst-case" response time, but it sure doesn't give a "Pro" message.

    7 votes
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    0 comments  ·  Pro Support  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Bill Watt responded

    Howdy,

    Agreed. We’re working on a bunch of changes with support and with Hosting and Pro support specifically. This quarter you’ll see the beginning of the full support system relaunch so you can submit a ticket and then (in response to your other suggestion) you’ll be able to log in and see your existing tickets.

    I have sent your autoresponder specific feedback up the the leaders of this program and we’ll see what we can do to get it address.

    Thanks!

    Bill

  19. Save a Cart

    It looks like right now I can make a purchase or send a cart to a client. What if I need to stop and check additional details before doing either. Can I save a cart and come back?

    1 vote
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    Under Review  ·  0 comments  ·  Sending Shopping Lists  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix Access Issue

    I'm unable to access my clients Basic Managed WordPress page. I get a generic "this page is unavailable. Try again later." Please fix!!

    1 vote
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    0 comments  ·  Accessing Client Accounts  ·  Flag idea as inappropriate…  ·  Admin →
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