Reseller

Thank you so much for the feedback we have received from you all! We are diligently at work and will let you know when we are looking for more ideas. Thank you again and happy selling!

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  1. Welcome email sent to Customer upon Sign up contains link to Godaddy phone

    When new customer Creates an Account (either directly through create account link or through Cart check-out process) he receives an email (welcome mail) which contains his account number. The email has a blue button "Get Started" which points to sso.secureserver.net login page (un-branded) and displays the Godaddy phone number instead of 480 624 2500 or reseller's custom number.

    1. Can you change the link of that button which points to sso.secureserver.net login page having Reseller name and logo?

    2. Can you change the Godaddy phone to default reseller phone on that page?

    35 votes
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      4 comments  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →
    • Instead of color palette allow selecting every color separately

      There would be always someone for whom the color palettes created by GoDaddy would not be sufficient. Instead of these color palettes, we should be able to select an individual color by providing hex code.

      32 votes
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        4 comments  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for your feedback. This has been a popular request since we launched our beta branding. We’ve been examining options on how to best support this request and believe we found a way to allow customization of colors so you can get your colors inserted into the page. We understand this is a very important need to ensure brand saturation for your customers and we will be prioritizing the effort to implement the new design.

      • Logout links on Cart page, Secureserver.net page and My Account page should direct to custom URL rather than www.secureserver.net/?plid=***

        Since we are using wordpress reseller plugin, when my customer goes to cart, or my account, or any page on secureserver.net site, and when he click LOGOUT link, he should go back to my custom homepage that i've entered in RCC rather than going to www.secureserver.net/?plid=*** or any other secureserver.net page.

        31 votes
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          7 comments  ·  Platform  ·  Flag idea as inappropriate…  ·  Admin →
        • Make www.secureserve.net/?pl_id=*** redirect to custom domain

          When a reseller has entered custom domain (store.domain.com) in RCC and has used CNAME settings as shown in RCC then a customer when lands on www.secureserver.net/?pl_id=*** should be redirected to store.domain.com

          If this is not implemented then the use of custom domains becomes meaningless as when customer clicks on welcome emails, renewal emails, order emails, they land on www.secureserver.net/?pl_id=*** rather than custom domain or subdomains that reseller has entered in RCC.

          So for all resellers who have opted-in custom domains, their customers should be redirected to custom domain, and for resellers who haven't set up custom domains, their…

          27 votes
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            3 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

            Thank you for your feedback. There are definitely opportunities for us to improve the use of your custom domain and we’re looking into how we can make your customer’s experience consistent. There are some limitations are preventing us from fixing this issue in all instances, but we hope to be able to provide you with updates in the near future.

          • Domain Search Box points to old storefront from My Products page

            There is a domain search box when customer logs in to his account on secureserver site. Though I've opted-in to display beta new storefront in RCC, this domain search box goes to old secureserver site.

            Since this is the 1st step in shopping experience for any customer, can we have the domain search box display domain results on new storefront?

            23 votes
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              0 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for letting us know! Your shoppers should absolutely be seeing the new search page. We will work with the appropriate teams to get this resolved.

            • Web Design, Logo Design Plans

              Are we getting Web design and logo design plans? I've seen Godaddy India to offer web design plan, and many of my Indian customers too wanted to have webdesign + domain + hosting package from my reseller store. Few years back it was a great add-on. Can we have that again?

              20 votes
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                2 comments  ·  Products  ·  Flag idea as inappropriate…  ·  Admin →

                I will take a look into this again. We used to offer the product when it was a higher recurring price and there were very few sold. I will work with the team to see what kind of work it would entail to enable.

              • Chat now functionality for the storefront

                This is something that would be costly to implement but we would really appreciate if you can provide the chat option available for storefronts. It would really boost the sales of resellers which also means great profit for Godaddy. Also, if chat embed option is provided then even custom storefronts consuming API directly would benefit highly from this feature.

                15 votes
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                  4 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for bringing this up. I have looked into our own chat options but have run into issues around language and also it being available at only certain times.

                  Your suggestions, is it so you could provide chat support to your own customers? Or are you asking GoDaddy to handle support of your customers via chat?

                • Beta Branding logo restrictions

                  Hi, I really like the improved beta site but it needs to flexible so that Logos and other wording can be updated etc. My logo is so small that you can't read the text. Please HELP....

                  15 votes
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                    1 comment  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →

                    Thank you for your feedback. We will review with our development team to see how we can make this option more flexible to allow you to showcase your brand. We hope to make your customer’s experience the best it can be. Thank you for your patience as we continue to work on improvements.

                  • Favicon for the New Storefront Design.

                    having ability to update favicon image in the new storefront would be great.
                    Currently my web is not showing the Favicon Image.

                    14 votes
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                      1 comment  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow third-party affiliate tracking code on order confirmation page

                      Since you are not allowing to insert html or javascript codes in header or footer of storefront and cart, it has become difficult to track with the affiliate tracking codes / html tags or image tags that third-party affiliate site like commission junction, share-a-sale, etc. has given me. I don't know which of my affiliate has given me the lead or sale.

                      My suggestion: After successful payment on cart.secureserver.net domain, redirect the customer to new page on www.secureserver.net/order and allow resellers to enter their html code, tracking code (as this will be the last page any customer will visit after…

                      13 votes
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                        4 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →
                      • Remove Minimum Retail Price

                        For many products including hosting and new gTLDs there is huge difference (margin) between Buy Rate and Minimum Retail Price. Some products have margin as huge as $12. Can we have this minium retail price get removed? I want to sell many products at $0.50 to $1 margin rather than setting it at minimum retail price.

                        If we get that minimum retail price removed (or just show it as minimum suggested price) then many of the products will be cheaper for many markets.

                        At another domain reseller program I can even set my price as same as buy rate.

                        13 votes
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                          1 comment  ·  Reseller Control Center  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for your feedback. There are lots of changes we have planned that will allow more pricing options for resellers. These changes are a way out, but we are actively working with our ecomm development team to design a solution that will provide more flexibility.

                        • Add to knowledgebase / RCC

                          As a reseller we really don't know if our customers can add custom products/services (ADD-ONS) like:

                          1. Premium DNS, Domain Backorders
                          2. Dedicated IP to shared/business/VPS hosting
                          3. Additional bandwidth
                          4. Additional RAM/CPU for shared/business hosting/VPS
                          5. Additional web space to Site builder
                          6. Assisted Service (for vps/dedi/shared)
                          7. Expert Hands (for vps/dedi/shared)
                          8. Any other add-ons like Backup space, etc.

                          Some of these products might be only available up on calling the support department as they are not seen on new storefront.

                          It will be helpful if you add a page in RCC to tell the resellers what all…

                          8 votes
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                            0 comments  ·  Reseller Control Center  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you for your feedback. This is a great idea. It only makes sense that you should have the marketing materials you need especially now that we have a stripped down new storefront. I’ll forward your suggestion on to our marketing team.

                          • Mask or replace Help pages with custom domain

                            The new help pages https://www.secureserver.net/help?pl_id=*** should be replaced with custom domain like the product pages have been replaced. https://store.example.com/help/

                            that will make entire site experience consistent.

                            8 votes
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                              0 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

                              We are examining the gaps where your custom domains is not used. Most of these gaps will require work outside our reseller development team, which will require prioritization and coordination with those team.

                            • Reseller company name and Logo in Invoice

                              When customer prints an invoice from "Order Hostory" it's printing an invoice without company name/ Logo/Address . So it prints a orphan invoice without any company name with all product details, custoemr details etc..Any invoice a Header company name/Logo/Address is must to have a credible invoice . Hope this can be achieved very soon

                              7 votes
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                                1 comment  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →
                              • Show Products on sale in Notifications popup in My Products of user

                                If a reseller has made available certain product ON SALE, then show popup / alert under Notifications icon in the header when customer logs in to My Products page. This will help reseller to sell more products, and also help his customer to take advantage of products on sale. This can be a great and simple alternative to sending promo emails to customers.

                                6 votes
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                                  1 comment  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →
                                • Delegate Access email sent to Reseller should be sent to email registered in RCC

                                  When a reseller's customer grants him full/partial access or revokes the access (from My Account > Delegate Access page) the reseller receives an automated email at his email address about the same.

                                  Currently, I'm receiving this email on my Main Godaddy Customer account (from where I bought Reseller Plan) instead of the email I entered in RCC to receive notifications about my customer purchases, renewals, orders, etc.

                                  The email related to my customer's product purchases etc. are correctly received to my email address registered in RCC.

                                  I suggest that the 'Delegate Access' email notifications / copies should be sent ONLY…

                                  5 votes
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                                    0 comments  ·  Delegation  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for your feedback. This is a very valid point. The email sent for delegation is a required email and not a promotional email of which you can opt in or out. Because the email address in RCC is optional, we are using the email address associated with your GoDaddy Reseller account to ensure delivery, however, I agree that we should be using the email you’ve defined in RCC if it is available. We will look into options on how to better improve this process. Thank you again for bringing this to our attention.

                                  • Domain Backorder in Domain Search-result page

                                    In old desktop storefront there was a domain-backorder link to every domain-search made when domain was not available (i.e. already registered). Many-a-time I've myself used the backorder link to add that specific domain to my backorder.

                                    In new storefront (and in WP plugin) when a customer searches a domain and if that domain is already registered, he should be shown a link to backorder it. - that is missing in wordpress plugin too!

                                    Can we have that ability again?

                                    4 votes
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                                      0 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thank you for your feedback. We are working on a flexible configuration page which will allow us to offer Domain Backorder to your customers in both the new storefront and WP Plugin. This would pertain to the credits one could purchase for Domain Backorder along with Privacy credits. We also plan to include Domain Backorder on the Domain Search Results Page as well as on WhoIs. I don’t have an exact date when this will be available, but expect it by end of year (hopefully sooner).

                                    • API returns HTML code

                                      This is a very bad practice. The products returned by API does contain html code instead of text. I think this should be resolved by returning each element of product separately, means product response would contain field like features: string[], which would contain string array of all features instead if “li” tag in content. Same goes for description: string, tagline: string and disclaimers: string[]. This would give developer complete freedom.

                                      4 votes
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                                        0 comments  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →

                                        The API was originally designed to support the WordPress plugin, and we are continuing to improve that API for additional use cases. We have upcoming work planned to separate some of these elements. This will likely result in a new version of the Storefront API.

                                      • Color and Text customization of Welcome email, Notification emails sent to customer

                                        can we have color palettes or similar color as of our new storefront for the email notification emails?

                                        Also, text customization of email for branding purposes where a reseller can include 2-3 lines canvassing his store/brand can also serve the purpose. Something on the lines of "About us" paragraph which contains personalized/custom support number, support email, whatsapp support number, or Messenger Chat lD, where my customers can quickly contact me will also do.

                                        3 votes
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                                          2 comments  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for your feedback. Our email team is currently working to incorporate your color palette and fonts into the emails sent to your customers. We’re hoping it will launch soon, but do not have a date yet.

                                        • Replace http link with https link

                                          When we set currency or market on the storefront, it redirects on the /set-preferences page with HTTP, instead of HTTPS. It increases unnecessary redirect and now as all resellers are going to have SSL on their custom domain, these multiple redirects can be avoided by using HTTPS in 1st place while redirecting. Same applies for /sso/custom-domain-set.

                                          3 votes
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                                            0 comments  ·  Platform  ·  Flag idea as inappropriate…  ·  Admin →
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