Reseller

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  1. New storefront header and Cart header mismatch

    The new storefront has (default color Blue) header in My Account / My Product pages, as well as Help pages. Whereas, the Cart header is White color. Can we have same color for all secureserver.net pages?

    The reason behind asking this is my logo which has transparent background, and black text looks good on Cart page. But same logo is degraded due to the new blue header background when displayed on My Products / My Account pages.

    Also, the consistency in site theme looks broken if Cart shows white header, other pages show Blue header. Can we just have one…

    18 votes
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      2 comments  ·  Platform  ·  Flag idea as inappropriate…  ·  Admin →

      My products should be showing your brand but the MYA pages are still on the old header with “reseller blue” colors. I am working with teams to update to the new and this will be slowly rolling out.

    • New Storefront showing secureserver.net links for Product pages on homepage

      I've set up custom URL in RCC and DNS properly. Now the good thing is all the product pages on new standard storefront are showing my custom domain (example: store.domain.com/products/cpanel)

      But on the default homepage of the new standard storefront there are 3 links below the domain search box. These links are: Hosting, Email, Domains which point to www.secureserver.net/products/hosting?plid

      Can we have these 3 links point to custom domain like all the menu-bar or navigation items?

      15 votes
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        2 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

        We can look into your suggestion.

        Until then, to address your current storefront, if your customers get to your store using your custom domain, all three links on the homepage will use the custom domain. (If you navigate to the homepage using the secureserver.net URL, it will use the secureserver.net URL, as you mentioned.) And now that you’ve updated your home URL in RCC, if your customers click on the home link in the header on any page, they will navigate back to your custom domain homepage instead of secureserver.net.

        If this still isn’t working for you, please call customer care and they will be able to look into the issue further.

      • Legal, Terms of Service Pages in WordPress Plugin

        Just like the plugin pulls product and pricing from RCC and standard storefront, can we have ability to pull the legal, and Terms of Service pages and display them on our custom wordpress site through your WP Plugin? This will help all those resellers who do not want to let their users go on www.secureserver.net pages but the customers can read Legal and ToS pages from wordpress site itself with a click.

        14 votes
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          1 comment  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →

          There are currently a couple options to accomplish this on your custom WordPress site.
          1) They can be directly linked to from your WordPress site (i.e. https://www.secureserver.net/legal-agreements?plid=1592)
          2) The raw agreements can be retrieved via the Storefront API. Here is an example query: https://www.secureserver.net/api/v1/agreements/1592/utos?marketId=en-US
          Please see https://www.secureserver.net/api/explore/#!/agreement/agreement_getAgreement for additional documentation.

        • Custom Product/Service

          It would be amazing if we could add custom products to our Reseller.

          Basically have GoDaddy be used as a customer account backend and payment gateway as well as offering it's current services. Custom product (hourly service rate for example) which can be purchased directly from our WordPress site then added to Secureserver cart.

          Example would be:

          - Product Name: Website Support
          - Price: $100
          - Subscription: Monthly / Yearly

          The products would be created in the RCC then imported using the WordPress plugin.

          Godaddy Support will not be available for these products so it should be added to "service"…

          5 votes
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            2 comments  ·  Products  ·  Flag idea as inappropriate…  ·  Admin →
          • Can not specify the term of the product while adding to cart

            The storefront API does allow to add product into cart, but we have not control over setting the term of the product like 1 month, 1 year and so on.

            10 votes
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              0 comments  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for your feedback. For simplicity for our launch, we limited the term to one year. Allowing you to select the term to be added to the cart is a great feature that we will consider as we continue to add more customization to our Storefront and Plugin.

            • Delegate Access page in My Account auto-refreshes 2 times and is slow

              When customer visits Delegate Access page in My Account section, that page takes almost 2 auto-refresh to load the 3rd container/section of page which has link to 'grant access to {storefront name}'. Also the time taken to load this section of the page is too much.

              Can we have at one first visit of this page, all the 3 sections/boxes be loaded without any auto-refresh (what ever technology that is called like jquery or ajax). This will help customer to find and grant access section easily.

              11 votes
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                1 comment  ·  Platform  ·  Flag idea as inappropriate…  ·  Admin →
              • Include discounted price in Order total

                On the Cart page under Your Items heading the products are shown which are added by the user.

                The order in which they appear are:-
                Product name
                Sub Total
                Taxes & Fees
                Total

                But when a customer applies a promo code, only the amount in 'Sub Total' field is reduced with respect to whatever percentage or dollar amount the promo is.

                When there is only one item in the Cart then the recognition/identification is easy for eyes, but when more than one items are there then the recognition/identification becomes difficult.

                In an example if $1 or 10% OFF promo is…

                3 votes
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                  0 comments  ·  Platform  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for your feedback. Discounts can be complicated when wanting to show a discount for a promo or a discount for purchasing a longer term or even when a free product is offered with the purchase of another. Because of these complications, we have a separate team that manages these changes which are driven by testing that results in the best performance. I will share your idea with that team.

                • Add to Cart button should contain View Cart link next to it

                  In new standard storefront, when a customer add any plan (example: deluxe cpanel hosting plan) by clicking "Add to Cart" button, there is no direction (navigation) to next step automatically. Since the "shopping cart" icon is top on the header, not many customers know where to go further once they click on "Add to Cart" button.

                  Like WP Reseller plugin we have "view cart" link that displays when someone clicks "Add to cart" button - can we have similar functionality on new standard storefront?

                  If not, can we atleast automatically send him to cart.secureserver.net page once he clicks on "Add…

                  10 votes
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                    0 comments  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →
                  • Change Reseller Phone Support to something unique

                    It would be nice to have a unique call process that's not like GoDaddy when customers call in.

                    An Idea would be to change the auto-respond to a male voice or have the wording different. Also the classic Godaddy Jazz waiting music should be changed if possible.

                    Just something to increase GoDaddy branding unawareness :)

                    3 votes
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                      1 comment  ·  Delegation  ·  Flag idea as inappropriate…  ·  Admin →

                      I will provide your feedback to the appropriate teams to determine if there are options that they can implement to distinguish your customers from GoDaddy customers. Thanks for the feedback!

                    • The bundle provided by search/bundles cannot be added to cart

                      There is currently no way to add bundle domains to cart. Also, no documentation is available for this.

                      6 votes
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                        1 comment  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for your feedback. Our Domain Search team is currently examining alternate bundles that can include extensions other than com, net, org, info, co, biz with hopes of using other extensions that pertain to the search performed and dynamically pricing the bundle. Once this has been tested out and we can put a commission structure around it, we will be able to add bundles to the Reseller search again, however, we expect it to be a while before we will be able to offer this.

                      • No way to determine if the user is logged in or not

                        The custom storefront cannot even show username if the user is logged in or not. There should be call implemented in API which would return logged in User’s basic details like first name, last name, username, id. Obviously, this would work only with setting cookies by API.

                        6 votes
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                          0 comments  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow resellers to sell only 1 month and 12 month plans

                          99% of my customers either purchased 12 months or 1 month plan. It's very rare when customer choose 3 mo, 6 mo, 36 mo plans.

                          Allow resellers to sell only their preferred term plans. This will save our time and energy in setting prices for all products for every year, 3 mo, 6mo, etc. It's really time-consuming too!

                          So you can add the functionality like following:-

                          1. in RCC > Products > pricing: Make a selection (multiple-check) form where a reseller can select specific product to for specific terms from 1 mo, 12 mo, 24 mo up to 120 mo.

                          4 votes
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                            1 comment  ·  New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you for your suggestion. We are working on updating the pricing and ecommerce system. These ideas will contribute to the updated pricing design. I can’t give you an exact timing of the update, as it is a large overhaul and redesign that is taking place.

                          • Make login form available in reseller plugin itself

                            Can we have that sso login form in wordpress plugin itself? This will help customer to say on our custom site, login there itself, add products and complete checkout.

                            5 votes
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                              0 comments  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →

                              The WordPress plugin currently has a “Reseller Shopper Login” widget that can be used to authenticate users. It is not directly embedded in the site, but it does link to the authentication platform. For now, that is the best option we have available, but we may be able to investigate adding an inline signin form in the future.

                            • All GDPR countries keep receiving cookie popup!

                              All countries effected by GDPR keep receiving cookie popup when visiting new storefront.
                              Please fix

                              5 votes
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                                0 comments  ·  International  ·  Flag idea as inappropriate…  ·  Admin →

                                With issues or problems in behavior, please report to support via phone or email. This forum is meant for suggestions and feature enhancements. When there is an issue and it is reported to support, it is escalated to appropriate team to get a fix in place as soon as possible.

                                This forum is for a feedback loop to hear what our customers want in the reseller platform.

                              • Reseller Pricing Needs Urgent Updating?

                                While researching my storefront I was Checking GoDaddy retail pricing and found that our 'wholesale' prices are actually higher than the GD retail pricing.
                                An example is Economy Hosting Plan.
                                GoDaddy Retail price is As low as
                                $2.99/mo for 36 months
                                $3.99/mo for 24 months
                                $4.49/mo for 12 months
                                and $7.99/mo for anything under 12 months.

                                Why is it that we as resellers are forced to have a $4.79 per month Base Buy Rate accross the board.
                                We are not able to even compare to GoDaddy prices on any products if customers choose to pay more in advance.
                                We are…

                                17 votes
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                                  4 comments  ·  Pricing  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  A couple things here. UserVoice is meant to be where you can make feature requests. For example, if you wanted to have a shared shopping portal or something. This question is best for support.

                                  That being said, pricing is based off the regular pricing of products and not the promotional pricing. The regular pricing of Economy hosting for GoDaddy is $7.99. For resellers, the base buy rate of Economy hosting is$5.29 and minimum is $5.99. So you are in fact cheaper than GoDaddy. We are working on a solution that will let you take risks with your business where you can price at whatever price you want and pay us the difference. For example, if you want to sell at $1 a month, you can. You would owe GoDaddy the remaining $4.29 per month of the sale. This is still a ways out but we are aware of the…

                                • Current deals should be available from API

                                  Storefront API should have call for current deals. It would help us to build something like we can see in GoDaddy website "https://in.godaddy.com/promos/hot-deals?checkAvail=1&tmskey="

                                  4 votes
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                                    0 comments  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →
                                  • List all TLDs and their prices from API

                                    The storefront API currently does not have any call which can provide all available TLDs to sell with their prices depending on currency provided in the request. It should also have other calls like regional TLDs depending on the market and currency provided in the request. As well as the call to fetch TLDs which has a sale or ongoing offers. It is a very important feature as we are unable to automate prices of TLDs. It should also include TLD details such as logo and tagline and other material available.

                                    4 votes
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                                      0 comments  ·  Custom Storefront (plugin/APIs)  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Remove old coupons from Promotions page

                                      Under Promotions link/page some coupons related to VPS/Dedi and Fax Thru Mail are now showing (10% and 15% OFF for 12 and 24 months). But when clicked, the plans/offers are all related to old VPS/dedi plans that is not available for sell on storefront.

                                      Can we get them removed? Or replace them with new VPS/Dedi plans?

                                      1 vote
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                                        0 comments  ·  Reseller Control Center  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thank you for your feedback. Our promotions page is in need of some housekeeping. We have taken the first step by moving all promotions to a single page and are working with Shannon to determine our next steps.

                                      • Customer Lookup with customer ID

                                        In RCC, where we can find our Customers through 'customer lookup form' there is no field to search customer by customer# (a random number created by godaddy system)

                                        There is also a new field called: "Login". I wonder how a reseller would know what is the login ID of customer? It can be a email, a random name, characters, etc. If i insert the customer# in Login filed the form returns empty table.

                                        I would therefore suggest to add customer# filed in search form which is the easiest way to find customers.

                                        Also for quick results customer-lookup with Order ID…

                                        1 vote
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                                          0 comments  ·  Reseller Control Center  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for your feedback! We are looking to do a complete overhaul of reporting we provide our resellers to provide more flexibility and to allow for an international perspective. This plus a bunch of other features will be provided. We’re hoping to be able to deliver something in 2018. We’ll give more details when we get closer to delivering.

                                        • Please find a way to remove Transaction Fee

                                          Can we find a way to remove this from customer view. I would prefer to receive $0.25 less in commission than to have it displayed on the checkout page.

                                          3 votes
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                                            5 comments  ·  Pricing  ·  Flag idea as inappropriate…  ·  Admin →

                                            The only time transaction fee is listed is if your customer is a discount shopper. Discount Shoppers get products at the Buy Rate and that is why we collect the $0.25 from the customer since it can’t be taken out of $0 commission.

                                            Normally, Discount Shoppers are only used as your own account since you wouldn’t want to earn commission off of your own sales. If you mark your customers as regular shoppers, they will not see a transaction fee.

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