Andrew Owens

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    1 comment  ·  Office 365 from GoDaddy » Daily Usage  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  David Denby responded

    Andrew, thanks for reaching out.

    I have mentioned this to my product development team and we are working on designing a domains management system. But for the meantime, if you contact our 24/7 support team, they can help you remove your domain more easily.

    An error occurred while saving the comment
    Andrew Owens commented  · 

    Update: One way to check if the issue is with a Microsoft or GoDaddy server is by doing the following:

    1) go to the address "portal.office.com", type in the username@mydomain.com (associated with the old 'stuck' account linkage).

    2) If the portal redirects the account to the GoDaddy 365 login portal the issue is with associations in the user & groups 'default account' with the GoDaddy account. If the portal does not redirect the issue is likely to be with MS.

    In the former case the changing of the default user account to something other that the mydomain.com has to be done BEFORE the account (product) is removed from the GoDaddy account. If the account gets deleted without this change (oops I did this) a 'complete' account user data deletion is required from the GoDaddy servers. In this case all of the user data can not be recovered, but the domain linkage should be open for use in a new account.

    Andrew Owens shared this idea  · 

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