Paul

My feedback

  1. 3 votes
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    0 comments  ·  Reseller » Platform  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 15 votes
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    4 comments  ·  Reseller » New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for bringing this up. I have looked into our own chat options but have run into issues around language and also it being available at only certain times.

    Your suggestions, is it so you could provide chat support to your own customers? Or are you asking GoDaddy to handle support of your customers via chat?

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    Paul commented  · 

    I would like to provide Chat functionality in store front by Myself, especailly Cart page to onboard a new customer filling / selecting form fields like plan terms, currency, getting to know he added all products that he wants to buy, offer him coupon if he purchases right now, etc.

    Since I offer tech support, i need chat support as not all people want to waste money on calls which can end up more pricey than the product they buy.

    Chat support by me would benefit my user and me to have 1 on 1 talk right on store and i can start exploring his cpanel or domain zone etc to troubleshoot there itself.

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  3. 3 votes
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    2 comments  ·  Reseller » Branding  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. Our email team is currently working to incorporate your color palette and fonts into the emails sent to your customers. We’re hoping it will launch soon, but do not have a date yet.

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    Paul commented  · 

    I hate the blue color email header and blue button in email which is not my site's color. I use green theme. Allow customization or selecting of colors for email notices.

    Also i liked the idea of adding custom personalized text in email.

    The welcome email on account creation is so plain. It just consists login id or customer number. I would like that my new customer should get introduced with my product offerings in welcome email.

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  4. 5 votes
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    0 comments  ·  Reseller » Delegation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. This is a very valid point. The email sent for delegation is a required email and not a promotional email of which you can opt in or out. Because the email address in RCC is optional, we are using the email address associated with your GoDaddy Reseller account to ensure delivery, however, I agree that we should be using the email you’ve defined in RCC if it is available. We will look into options on how to better improve this process. Thank you again for bringing this to our attention.

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  5. 15 votes
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    1 comment  ·  Reseller » Branding  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We will review with our development team to see how we can make this option more flexible to allow you to showcase your brand. We hope to make your customer’s experience the best it can be. Thank you for your patience as we continue to work on improvements.

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  6. 13 votes
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    1 comment  ·  Reseller » Reseller Control Center  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. There are lots of changes we have planned that will allow more pricing options for resellers. These changes are a way out, but we are actively working with our ecomm development team to design a solution that will provide more flexibility.

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  7. 8 votes
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    0 comments  ·  Reseller » New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

    We are examining the gaps where your custom domains is not used. Most of these gaps will require work outside our reseller development team, which will require prioritization and coordination with those team.

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  8. 7 votes
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    1 comment  ·  Reseller » Branding  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 13 votes
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    4 comments  ·  Reseller » New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 20 votes
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    2 comments  ·  Reseller » Products  ·  Flag idea as inappropriate…  ·  Admin →

    I will take a look into this again. We used to offer the product when it was a higher recurring price and there were very few sold. I will work with the team to see what kind of work it would entail to enable.

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  11. 4 votes
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    0 comments  ·  Reseller » New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We are working on a flexible configuration page which will allow us to offer Domain Backorder to your customers in both the new storefront and WP Plugin. This would pertain to the credits one could purchase for Domain Backorder along with Privacy credits. We also plan to include Domain Backorder on the Domain Search Results Page as well as on WhoIs. I don’t have an exact date when this will be available, but expect it by end of year (hopefully sooner).

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  12. 27 votes
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    3 comments  ·  Reseller » New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. There are definitely opportunities for us to improve the use of your custom domain and we’re looking into how we can make your customer’s experience consistent. There are some limitations are preventing us from fixing this issue in all instances, but we hope to be able to provide you with updates in the near future.

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  13. 32 votes
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    4 comments  ·  Reseller » Branding  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. This has been a popular request since we launched our beta branding. We’ve been examining options on how to best support this request and believe we found a way to allow customization of colors so you can get your colors inserted into the page. We understand this is a very important need to ensure brand saturation for your customers and we will be prioritizing the effort to implement the new design.

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  14. 31 votes
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    7 comments  ·  Reseller » Platform  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 35 votes
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    4 comments  ·  Reseller » Branding  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul commented  · 

    Yes this needs to be fixed. Also the link from welcome email should point to branded sso.secureserver.net with "plid" or "prog_id" and the sign in page should have Reseller store name displayed. Because if not it might look a fishing attempt to reseller customers.

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  16. 23 votes
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    0 comments  ·  Reseller » New Standard Storefront  ·  Flag idea as inappropriate…  ·  Admin →
    Paul supported this idea  · 

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